A Carnival Cruise passenger found her cabin flooded, which allegedly destroyed thousands of dollars’ worth of her personal belongings. The cruise line’s response to the situation, according to TikTok user and passenger Ashleigh Ritchie, has drawn criticism from many people online.
The passenger shared what happened in a video (no longer available) that gathered more than 485,000 views. In the footage, she apparently shows viewers around her room that have been hit by a large amount of water. She did put up a short follow-up video on TikTok later on, stating that the cruise line’s IT department wanted her to open her camera so that they could verify there was water inside.