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Daily Mirror

Business

Sam Barker

Woman left £400 out of pocket after being blocked for returning broken handbag

PayPal Mulberry

A woman was left "distraught" when she returned a faulty £360 handbag - only for the seller to keep the bag and refuse a refund.

To make matters worse, when the shopper turned to PayPal for help, the firm sided with the seller until The Mirror intervened.

Gemma Clarke, 26, who works in PR, bought a second-hand Mulberry handbag from Facebook Marketplace via PayPal in early February for £360.

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