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Wales Online
Wales Online
National
Robert Dalling

Woman dialled 999 and asked for pizza to be delivered but call handler knew there was something more to it

A police officer's intuition meant a woman's middle of the night 999 call asking for a pizza to be delivered wasn't just dismissed as a prank call as it so easily might have been.

Police incident handler Emma Bennett admitted she was ‘caught off guard’ by the request, but that something told her not to dismiss the caller as a time waster. And she turned out to be right.

Ms Bennett said: “When she asked for a pizza, I did think she might have been a prank caller, which is why I told her she was on the phone to police. But there was no giggling, no background noises, and she had an almost calm assertiveness that didn’t sound like your typical prank caller. As soon as she continued with the pizza narrative, I knew she needed assistance and I followed her lead. It turns out she was a very wise woman who thought on her feet.” You can get more local news and other story updates straight to your inbox by subscribing to our newsletters here.

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