MUMBAI: A 34-year-old Prabhadevi woman has moved a district consumer commission against Mahim restaurant Thangabali for charging service charge of Rs 75.30 over a Rs 1393 bill when she dined there in January 2021. The commission issued a notice to the restaurant and adjourned the matter to July 25.
In her complaint submitted through advocate Prashant Nayak, Ridhina Nagwekar said that she had approached the duty manager and objected to the service charge. She said that she had explained to him that the charge is totally voluntary in nature and cannot be mandatorily charged to the consumers by adding it in the bill. She sought a compensation of Rs 20 lakh along with a refund of Rs 75.30.
