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Motor1
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JT Wilson

Woman Calls Progressive Agent. Then She Realizes AI Bots Put In Her Car Insurance Information: ‘My Policy Went Down By $1,000’

Progressive Insurance TikTok TikToker South Carolina United States

A South Carolina TikToker says a Progressive customer service agent admitted, mid-call, that the company’s AI tools had quietly miscoded her occupation as “forest work” and that fixing it dropped her annual premium by $1,000. 

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