A woman who posts on TikTok as Melissa (@melissalomuscio) said she left a Walgreens visit confused after a staff member first told her a refill was not ready, then handed it over once she mentioned her insurance was changing. Melissa explained the incident in a video, which she captioned “America explain,” and drew 230,300 views at the time of writing.
Melissa said she called Walgreens that morning and asked whether her prescription could be refilled and if it was ready. She quoted a female employee as saying, “Yeah, totally, we can do that for you today, like, come in.” She said she then went to the store. At the counter, she said she told a male employee, “Hello, I’m here to pick up my prescription.” She quoted him as answering, “Ooh, I think it’s coming in tomorrow.”
