The secret to good customer service and brand loyalty is, fundamentally, respecting the people who come into your store. Empathy, kindness, politeness, and professionalism are the way to go. But some store employees choose snobbishness and unnecessarily bad manners instead. And this reflects badly on the company.
Kim (@kim.can.do), who has recently given birth, went viral online with over 5.2 million views after sharing the negative experience she allegedly had after going to the premium athletic apparel store, Alo Yoga. She revealed how the employees there literally laughed at her and made her feel unwelcome. Scroll down for the full story, including a surprising update.
