Wizz Air wrongly charged me £106 to check in – and I can’t get a refund

Wizz Air wrongly charged £106 at check-in but wouldn’t give a refund. Photograph: uskarp/Alamy

I travelled with my family to Larnaca in Cyprus on Wizz Air in August. As my flight was changed in the system prior to travel, I was unable to check in online. At the airport I was charged £106 for airport check-in. Even though I showed staff proof that I was not able to check in, they still charged me, and told me to get a refund from Wizz.

I made a claim, and Wizz Air confirmed it would be processing my refund in 10 working days. But nearly two months on, it still won’t refund the money. It ignores every email and when I phone, all promises of action never, ever materialise.