A family missed their flight home and slept outside on bags after their airline dumped them at the wrong travel hub at 2am, they claim.
Elmira Sieron-Demina alleges that she and her kids were stranded 120km from Venice Airport in the early hours of morning, after their pilot told them their desired destination was closed and they ended up in Verona.
A mad scramble for the four available taxis left the Asda worker's kids, 8 and 11, to sleep on their bags on the floor outside while she jostled with dozens of other passengers to secure a transfer to Venice.
The Kent family finally bagged a cab five hours after they'd touched down and arrived at the right airport with their delayed connecting plane still on the runway.
Unfortunately for the family airport staff said they were too late to board, leaving the mum to fork out £300 for three easyJet tickets back to the UK, she has said.
Now Elmira claims she is in a battling to get a full refund and compensation from MyTrip - who she booked the Wizz Air flight through - but so far her many calls and emails have only resulted in the promise of a small, partial refund.
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"It is a total nightmare and it has made me so angry, they just take passengers for granted," Elmira told The Mirror.
After a lovely holiday in the Egyptian resort of Sharm el Sheikh, things began to go wrong for the family when they arrived at the airport to head home and were told there was a long delay.
After a six-hour wait a "quite angry" group of passengers heading to Venice made their way to the boarding gate to be told by a representative for the airline that there was nothing he could do so they'd have to wait longer, Elmira alleged.
"No one said why it was delayed and there were no drinks or anything," Elmira said.
Once finally on the plane everything seemed to be going well, the mum claimed, until about ten minutes before they were due to land, when the pilot announced they were approaching an airport 120km from Venice.
"He said it was closed so we are going to Verona, and they said don't worry about it," the mum added.
"Me and my kids had connecting flights to catch. Some people had cars booked. At the airport four mini vans were there, but they were flooded and gone. It was 2am.
"The airport staff just said 'sorry that's it.' Wizz Air was supposed to provide transfer for everyone. A taxi would've cost 300 euros, but there were none available anyway.
"We just stood there. The kids fell asleep outside on bags."
Once home after a trip lasting more than 27 hours in total, Elmira set about trying to claim some money from MyTrip.
So far the company has promised to refund her an unknown amount for part of the final flight from Venice to London, the smallest section of the family's journey, the mum claimed.
"It is total f***up," Elmira added.
After many attempts to get hold of a customer service representative, the mum was told she would not be receiving any refund or compensation for the first part of the trip.
"We would like to inform you that we don't compensate or accommodate in such cases as changes are made by the airlines and not us," a MyTrip representative explained in an email.
"We can only assist with the refund or rebooking in case of cancellation or schedule change. Please contact the airlines for the compensation or accommodation. They will surely help you with this.
"We would also like to request you to please contact them for the refund as well as we haven't received the refund from the airlines in this case and we are unable to open your booking on the airline's website."
Elmira claims she is unable to raise a complaint with Wizz Air as doing so requires log-in details, and those given to her by MyTrip do not work. She has been unable to find a Wizz Air customer service email, and does not want to pay the £1.74/minute customer service call rate.
Wizz Air and MyTrip have been contacted for comment.
