A Newmains woman claims that she has not received any parcels from Hermes for more than a month, after she had an "altercation" with a delivery driver.
Rosanne Bryson says she relies on home deliveries from couriers because she suffers from chronic pain and is unable to leave the house for long periods of time.
Ms Bryson claims she had an altercation with a courier after he was three days late in picking up a return. She says that, when she complained, the driver "challenged" her.
