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Daily Record
Daily Record
National
Ross Thomson

Wishaw charity shop using new tool to make shopping more accessible for disabled customers

Welcome CHSS

A Lanarkshire charity shop is using an innovative tool to make shopping more accessible for disabled customers.

Chest Heart & Stroke Scotland’s (CHSS) shop in Wishaw Main Street has joined WelcoMe, the most person-centred tool for customers to share their access needs.

WelcoMe allows customers to plan their visit in advance and reasons for visiting, helping staff do more, more easily, with enhanced communication and instant training.

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