Wirral Council has shut down part of its website which allows residents to report missed bin collections after it was flooded with thousands of complaints.
More than 2,500 reports of missed bin collections were submitted to the authority before it removed the option "due to unprecedented demand" after refuse workers employed by waste management company Biffa went on strike from December 5 to 10.
Collections of general waste bins resumed on December 12, with recycling bins due to be collected this week in-line with the usual schedule. However, icy conditions on some roads led to some households being missed.