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Yuting Zhang, Professor of Health Economics, The University of Melbourne

Will my private health insurance cover my surgery? What if my claim is rejected?

Insurance Bupa ACCC United States Yuting Zhang
shurkin_son/Shutterstock

The Australian Competition & Consumer Commission (ACCC) has fined Bupa A$35 million for unlawfully rejecting thousands of health insurance claims over more than five years.

Between May 2018 and August 2023 Bupa incorrectly rejected claims from patients who had multiple medical procedures, with at least one of those procedures covered under their health insurance policy.

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