Saturday marked a day of disruption for Aer Lingus passengers at Dublin Airport as a ‘major network incident’ saw systems shut down and 51 flights cancelled.
The Irish airline profusely apologised to passengers affected by the delays and cancellations after hours of sitting around the airport waiting for updates.
There are thousands of passengers who now need to be placed on new flights from today as systems are back up and running, and Aer Lingus has shared exactly what will happen next - including if you simply want a refund after the chaos.
READ MORE: Aer Lingus break silence after flight chaos as they tell passengers not to come to Dublin Airport
In a final statement on Saturday evening, a spokesperson said: “Aer Lingus sincerely apologises to customers for the severe disruption caused today by the unavailability of key systems for check-in, boarding, and our website.
“This system outage was caused by a break in connectivity in services from a UK network provider. The break in connectivity has now been restored and we are taking steps to bring all of our systems back online.”
Any customer impacted by Saturday’s disruptions will be able to apply for a refund or change their travel plans, free of charge through Aerlingus.com, the airline call centres, or social media channels.
The spokesperson continued: “As systems have now been restored we are contacting customers directly in order to re-accommodate them as efficiently as possible.
“We have made additional customer service agents available to deal with high call volumes – please bear with us as we try to service all customer queries.
“We will also share information regarding customers’ rights and the airlines’ obligations under Regulation (EC) 261/2004.
“Aer Lingus advises customers that its operations for tomorrow (Sunday, September 11) are planned to operate as normal. Customers are advised to come to the airports at the normal time for their scheduled flight.”
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