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The Guardian - UK

Business

Zoe Wood

Will Aer Lingus give me my flight deposit back?

Aer Lingus planes at Dublin Airport — Aer Lingus failed to send an email to remind a customer their balance was due before cancelling a booking. Photograph: Artur Widak/NurPhoto/REX/Shutterstock

Last summer I booked flights to New York for a family of four with Aer Lingus for a holiday in April 2022.

After receiving the initial booking confirmation in July, I heard from Aer Lingus twice, in August 2021 and February 2022, to inform me of schedule changes.

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