Boardrooms across every sector are running the same play right now: deploy AI faster, automate more, cut operational costs, and call it transformation. The metrics look compelling on paper. Response times drop. Headcount ratios improve. Executives check the "AI strategy" box and move on to the next priority.
But underneath those dashboards, something quieter is happening. Customers are disengaging. Employees are skeptical. Digital adoption is stalling in places where it shouldn't be.
