When I met Marco Zappacosta, the founder of home services platform Thumbtack, last week, I told him—only half-jokingly—that I single-handedly keep him in business. Like any millennial worth their salt, I dread phone calls. Nor can I DIY, well, anything really.
“We appreciate that,” he chuckled. In fact, it's a win for his 1,100-employee company, which was valued at $3.2 billion in 2021 and is now profitable, he said. In 2023, Thumbtack had four million active customers, 300,000 active professionals, and made more than $300 million in net revenue, according to Zappacosta.
