In a society that sometimes feels close to coming apart at the seams, front-line workers often face an almost daily barrage of random aggression. Tempers fray, patience wears thin, and the very service culture that keeps people's daily lives on track absorbs the brunt of this frustration and angst.
It's an indication of the way too many people overlook the quiet, but steadying, presence of those who stitch local neighborhoods together.
