Millions of retirees rely on the Social Security Administration’s online “my Social Security” portal to manage benefits, check statements, and update information. But new login rules rolling out in 2025 could make it harder for many to access their accounts. Designed to improve security, these changes include stricter identity verification, multifactor authentication, and tighter device tracking. While the updates aim to fight fraud, experts warn they may unintentionally lock out older users. For retirees who depend on these accounts, getting shut out could mean delayed checks, missed updates, and hours on hold with customer service.
