The UK public sector has experienced severe economic headwinds post-pandemic, with huge pressure to increase staff to help alleviate a cost-of-living crisis, while having to cope with higher inflation. Budgets are being squeezed at all levels regardless of service demands. Something inevitably has to give. So, finding better ways to work has been top of the agenda for public sector organizations in recent years. The problem is that while IT leaders may recognize the need for change, actually implementing change can be complex and challenging.
People skills, business processes and technology performance drive digital transformation. These are fundamental. As KPMG reveals in a recent report, “the key to safely accelerating tech adoption lies in filling skill gaps, ensuring government workforces are digitally literate, by keeping up to date with fast moving technology trends and hiring the best talent from the tech sector to bring digital transformation plans to life. If a workforce struggles with digital literacy and lacks leadership, it’s hard for government organizations to safely lean into technology.”
