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The Guardian - UK
The Guardian - UK
Technology
Anna Isaac

‘Why should we pay these criminals?’: the hidden world of ransomware negotiations

An illustration of a computer popup box screen warning that a system has been hacked
When a call comes into a cybersecurity firm such as S-RM, a hacked business may have just minutes to protect itself. Photograph: solarseven/Getty Images/iStockphoto

They call it “stopping the bleeding”: the vital window to prevent an entire database from being ransacked by criminals or a production line grinding to a halt.

When a call comes into the cybersecurity firm S-RM, headquartered on Whitechapel High Street in east London, a hacked business or institution may have just minutes to protect themselves.

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