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The Guardian - UK
The Guardian - UK
Business
Miles Brignall

Why is Ovo unable to change my meter?

Ovo MW
Ovo has taken no action to provide a new meter although ordered to do so by the ombudsman.
Ovo has taken no action to provide a new meter although ordered to do so by the ombudsman. Photograph: Paul Melling/Alamy

I bought a flat at the end of 2021. On moving in I asked SSE – now Ovo – to take out the old prepayment meter, and another old off-peak meter that I wasn’t ever going to use.

It is now two years on, and I have got nowhere. I have been to the ombudsman, which has ordered the company to do it, but nothing has happened.

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