Why Gen Z and millennial consumers feel disillusioned — and how they can drive real change

Walk into any classroom, scroll through TikTok or sit in on a Gen Z focus group, and you’ll hear a familiar refrain: “We care, but nothing changes.”

Across climate action, racial justice and corporate ethics, many young people feel their values are out of sync with the systems around them and are skeptical that their voices, votes and dollars alone can address deep systemic problems.