Our electricity meter stopped working, so we couldn’t get a
correct reading. Over the next year, British Gas sent numerous engineers to install a smart meter. All claimed they could not proceed as we were on the Economy 7 tariff. We weren’t. We then requested a standard meter instead, and were told we couldn’t have that either because asbestos was allegedly present. Eventually, 14 months after we had first reported the problem, an engineer arrived, who confirmed we were not on Economy 7 and fitted smart meters for electricity and gas. Our relief lasted a week. Then the gas data stopped being sent to British Gas.
Over a year on, it’s still not working and we’ve had to submit readings online. We only use gas in winter for central heating as an immersion tank heats the water. When I recently tried to submit a reading, I was told they hadn’t been sent for so long I would have to ring. I rang, waited on hold for 30 minutes and was cut off! Messaging was not available on the app. I decided to switch supplier, but my application was rejected as British Gas has not updated its records and still show we have an Economy 7 meter. I am stuck!
JG, Penzance
