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The Conversation
The Conversation
Laetitia Mimoun, Associate Professor in Marketing at ESCP Business School, ESCP Business School

Why brands can become emotional lifelines in times of crisis

The rain hasn’t stopped for hours. Wind rattles the shelter’s windows as the storm outside swells, flooding the streets they used to call home. In a crowded gym, a family of four sit huddled together on makeshift beds pushed side by side each other. The parents wrap donated blankets around their shoulders; the teenagers lean against each other. Someone suggests a movie: something light, something old. They settle on a childhood favourite, a worn-out Pixar film, its colours flickering softly on the phone screen. Familiar voices, the opening music, the brand logo before the title… For a few minutes, it feels like the flood damage caused to their home no longer matters because they are together.

This is not just nostalgia. Research shows it is a form of collective coping. When the world feels unstable, why do we cling to familiar household brands and family rituals?

A study in everyday survival

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