Customers of Nationwide Building Society are having trouble sending and receiving payments due to an app outage.
Members of the building society received a message stating that payments "are delayed at the moment".
According to Downdetector, which monitors outages of online services, there were dramatic hike in reports from Nationwide customers.
More than 400 reports have been made on Friday, August 23, with 68 per cent of the problems reported to be funds transfer and 19 per cent with mobile banking, while online banking received 14 per cent.
A few complaining customers took to X after noticing issues on the app.
One customer tweeted: “I actually don’t understand how we cannot make outgoing payments? @AskNationwide , its Friday, it’s payday. We all have bills to pay. This isn’t good enough. Not everyone has direct debits set up for every outgoing.”.
I actually don’t understand how we cannot make outgoing payments? @AskNationwide , its Friday, it’s payday. We all have bills to pay. This isn’t good enough. Not everyone has direct debits set up for every outgoing.
— stephanie (@Stephanieeellen) August 23, 2024
While another said: “Three times this has occurred in a matter of months. Unacceptable. @AskNationwide”.
Three times this has occurred in a matter of months. Unacceptable. @AskNationwide
— Ross B (@R_Brereton) August 23, 2024
A third customer trying to find out what the problem is tweeted: “hi my payments out aren't showing in the accounts I've sent them to.”.
@AskNationwide hi my payments out aren't showing in the accounts I've sent them to.
— Ian Simpson (@Ianofsimpson) August 23, 2024
The building society has an update for customers: "Payments from your account are delayed at the moment. Some payments to your account are also delayed.
"If you've sent money already or are waiting for money to arrive, you don't need to do anything, it's in a queue and will arrive ASAP.
"You can still send money, but this won't go straight through."
Nationwide affirmed that standing orders and direct debits are operating as intended in spite of this "payment delay".Customers should also be able to transfer funds between the various accounts offered by the building society.Cards are still accepted for payments, both in-person and online.Furthermore, Nationwide members will still be able to take out cash from ATMs.
This is the second outage for Nationwide in recent months.
