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Evening Standard
Evening Standard
Vicky Shaw

Which? super-complaint made over ‘serious failings’ in home and travel insurance

Which Insurance FCA Churchill Axa United Kingdom
Which? said it has heard from hundreds of people ‘who have been left to endure ordeals at the hands of their insurers’ (picture posed by model/Dominic Lipinski/PA Archive) - (PA Archive)

Which? is making a super-complaint to the City regulator over its concerns about “serious failings” in the home and travel insurance markets.

The consumer champion said it is focusing on these two types of insurance because they have some of the lowest levels of claims acceptance rates, and the impact on a consumer when something goes wrong can be significant.

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