Hundreds of products pass through our test rooms every year, so it should come as no surprise to hear that occasionally we come across something that doesn’t work properly or, in the worst cases, not at all. It is a credit to the manufacturers and modern production methods that it is unusual for us to come across anything that flat-out fails to start. Given the complexity of the products we review, that is admirable.
Most of the issues tend to be minor in nature and software related, which is understandable bearing in mind just how sophisticated that aspect of hi-fi and AV design has become. The issue could be a compatibility problem, a glitchy app or something else that directly influences aspects of performance. Usually, the fix is just a software upgrade away, though it can take some time for that to be available.
