As the cost of living crisis continues as we move into Winter, many Irish households will be awaiting the €600 energy credit announced in Budget 2023.
Domestic electricity customers will receive three instalments of €200 energy credits to help reduce electricity bills over the coming months.
The first payment will be made in November 2022. While the second credit will be made in January 2023, and the third in March 2023.
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The Electricity Costs Emergency Benefit Scheme is part of the package of supports to combat the cost of living and applies to all domestic electricity accounts registered with an electricity supplier in the Republic of Ireland.
Similar to credits paid between April and June 2022, the payment will be automatic, and you will not need to apply for it.
You should see a ‘credit line’ on your bill in the amount of €176.22 (this is €200 excluding VAT). It has the identifier ‘Government Electricity Credit’ or an abbreviated version of this depending on your supplier (for example, Govt. Credit, Govt. Cr, Gov CR).
Suppliers have information on their websites with the exact dates the credit will show on their customers’ bills.
Those who have multiple homes in Ireland with a domestic electricity account will also get the credit for each account.
If you use pre-pay electricity, your supplier should contact you by letter or email to explain how you would receive your credit.
Most pre-pay electricity meters will accept the €200 credit in full.
If you have an older pre-pay meter with a pre-pay limit, you can redeem your electricity credit over three separate top-ups over a few days.
This means the €200 electricity credit will be applied over three separate top-ups.
If you are a tenant in rented accommodation and you pay your landlord directly for your electricity rather than the electricity provider, and your landlord should pass the credit on to you.
If there is a dispute between you and your landlord, you can try to resolve this informally.
If you cannot come to an agreement, you can contact the RTB’s free mediation service, where an independent mediator will help you reach an agreement.
Or, you can apply for ‘adjudication’ with the RTB, where an independent adjudicator will look at all the evidence and make a decision about your case.
Customers should contact their electricity supplier if they did not receive their credit. You can find the contact details for your electricity supplier on your most recent bill or statement.
If you cannot resolve the issue with your supplier, you can contact the CRU’s Customer Care Team for help.
You can contact the CRU Customer Care Team on 1800 404 404 or email customercare@cru.ie.
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