Good morning. Twilio CFO Aidan Viggiano brings an operator’s mindset to the finance role as the company moves through the middle-to-late stages of a turnaround.
Twilio lets companies integrate voice, video, text, email, and other communication channels into their products. But Viggiano told me the company is evolving beyond its communications roots to make those interactions more valuable in the age of AI. In an agentic AI world, she describes Twilio as the “connective tissue,” or “nervous system,” for AI agents: large language models provide the intelligence, data platforms provide the context, and Twilio orchestrates the conversations between businesses and customers.
