What can you do if your parcel does not arrive or if it is damaged? What are your rights in those situations?
With Christmas just a couple of months away, people will be starting to shop online - and many may have these questions in mind as they wait for their deliveries. Now, consumer expert Martyn James has put together some advice on the matter.
He says that last year, hundreds of thousands of complaints were made about missing parcels, disputes over deliveries and the inability to contact various businesses. And there’s still a huge amount of confusion about consumer rights and deliveries, The Mirror reports.
