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The Guardian - UK
The Guardian - UK
Business
Samuel Gibbs Consumer technology editor

What to do if your mobile phone account is hacked or number stolen

A black and white image of a sim card on top of a collage background of eyes, purple and green retangles and torn pieces of white paper
The consequences of a sim-swap attack can be far worse than just being cut off from mobile data or calls – and it is the kind of hack you don’t see coming. Composite: Guardian Design/Getty Images

Your mobile phone line is the artery through which data, calls and texts flow. It is also used to prove you are who you say you are for a plethora of accounts, from banks to messaging services.

But if it gets hacked or stolen, in what is known as a “sim swap” or “simjacking”, the consequences can be far worse than just being cut off from mobile data or calls. Unfortunately it is the kind of hack you don’t see coming. It happens in the background, with hackers using your personal data such as date of birth and address to con your network provider into swapping your phone number to a new sim in their possession.

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