Early January saw Southwest Airlines cutting two-thirds of its flights following an operational meltdown stemming from an arctic storm. A canceled flight often leaves passengers in a conundrum over whether to request a refund or sit and wait for the airline to put them on the next available flight.
If you’re one of the thousands of inconvenienced flyers, here’s what you need to ask about refunds, hotel rooms, meals and taxis.
Should I cancel my flight?
