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Fortune
Fortune
Natalie McCormick

What the pandemic taught United Airlines' CEO about making good decisions

Scott Kirby smiles and looks down. (Credit: Bloomberh Contributor—Getty Images)

In 2019, 4.5 billion passengers took an international flight, according to the CDC. By 2021, that number had dropped by nearly two-thirds to 1.8 billion as the pandemic wreaked havoc on the travel industry. 

United Airlines was no exception. The company experienced one of the worst fiscal years in its nearly 100-year history in 2020, with a $1.9 billion loss in the last three months of that year.

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