“I think we should all apologise really in many ways, because we know that we're not delivering the right level of care often, and we're not getting it right for people.”
That is the message from an emergency medicine consultant working in Wales' busiest hospital - University Hospital of Wales, Cardiff. Dr Katja Empson, has been a consultant in A&E for 14 years but has worked at UHW since 2005.
The issues in the Welsh health service are widely known, with Covid most recently having contributed to a system under extreme strain. The two places this pressure manifests itself most are in A&E and the ambulance service (you can read more about issues for the ambulance service here).
