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The Guardian - AU
The Guardian - AU
National
Martin Farrer

Westpac suffers online banking outage with customers shut out of accounts

Westpac’s online banking services suffered an outage on Monday evening.
Westpac’s online banking services suffered an outage on Monday evening. Photograph: Loren Elliott/Reuters

Westpac’s online banking system has suffered a major crash, with customers cut off from their accounts and payment systems for about eight hours.

Social media was awash with people complaining about not being able to access their accounts, pay bills or make contactless payments on their phones as the apparent system crash hit some time after 8pm on Monday evening.

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