Wendy’s customers bitter over ‘garbage’ decision to employ AI bots — but some are relieved

Wendy’s is employing AI bots at its drive-thrus — and customers have mixed feelings about it.

The CEO of Wendy’s, Kirk Tanner, discussed the company’s move to use AI to take drive-thru orders during an earnings call last Thursday. According to Tanner, there are 100 U.S. Wendy’s restaurants, including the flagship one in Columbus, Ohio, that are using AI at the drive-thrus, and he’s “really liking the results.”