Regulator Ofwat has launched an investigation into Welsh Water’s leakage reporting for 2020 and 2021 after the company admitted it failed to accurately report leaks across its network, which were much higher than it first recorded. The watchdog said it is looking into what further action needs to be taken over the failures.
Around 1.4m customers of Welsh Water will also be handed a £10 rebate each after the admission. It comes just a day after the watchdog announced a probe into South West Water over the accuracy of data it provides on leakages.
Welsh Water said it will credit the £10 onto the accounts of its 1.3 million household and 100,000 business customer accounts in the coming months, costing it around £14 million in total. It also pledged to spend an extra £54 million on tackling leaks over the next two years, taking total investment on this issue to £284 million over its current five-year spending plan.
