A woman has described her nightmare journey after her flight was diverted from Bristol to Gatwick airport after take off with no transport arranged. Kerry Bennett, 42 and from Swansea, had enjoyed a three-night birthday trip to Barcelona with her two daughters before they were due to fly back to Bristol at 9.30pm on Thursday, March 9.
Following a nearly three-hour delay the trio finally boarded their easyJet flight to Bristol Airport at around 12am on Friday, March 10, believing they would face no further issues. However around 30 minutes into their journey Kerry said passengers were told by the pilot that they would instead land at Gatwick Airport. Despite being promised transport into Bristol from the London-based airport Kerry said passengers were told on arrival that they would need to find their own way back with no up-front expenses paid.
The company has said the diversion was required following the closure of Bristol Airport's runway on Thursday as a result of snow. Limited coach availability meant that while some taxis were sourced for passengers others were advised to find their own transport and will be reimbursed.
