A district consumer commission directed a health and wellness company to refund ₹2.15 lakh to a customer who had made the payment for a weight-reduction programme but attended only one session.
The District Consumer Disputes Redressal Commission I, Hyderabad, was dealing with a complaint filed by a 37-year-old woman. The opposite parties (OP) were Kolors Health Care India Pvt Ltd, its corporate office in Karkhana, and branch in Miyapur.
The complainant paid ₹2 lakh in three installments with a credit card to the OP for a weight reduction and skin treatment plan. Conversations with friends and a perusal of literature shaped an opinion that the programme was not scientific and the weight loss was not permanent. This prompted her to request a refund. The complainant stated that when she did not receive a satisfactory response, she complained to the National Consumer Helpline (NCH).
