We have fact sheets for many health conditions. Why isn’t there one for ‘What to do on the day your loved one dies’?

‘For a routine death, there is a well-established process: ward, mortuary, funeral home,’ writes Ranjana Srivastava. ‘But families will remember how we treated them.’ Photograph: Tetra Images/Alamy

“If you don’t mind, can we start with the patient who has died?”

“But he has died,” I say to the resident, eyeing our long list of the living.