‘We have a lot more to do’: no pats on the back at M&S despite blockbuster year

The fruit and veg section of the revamped Marks & Spencer store in Bristol’s Cribbs Causeway retail complex. Photograph: M&S

“We have a plan but it’s a high wire act and we have got to keep both feet on the wire,” says Archie Norman, the chair of Marks & Spencer.

M&S may have had a blockbuster year – its share price up 40% and gains in market share in both food and clothing – but the retail stalwart is not satisfied.