“When I was a child I caught polio, and I can’t walk to the bus stop and I can’t stand at the bus stop, so this door-to-door service, it’s just so necessary,” says Annabel Marsh as she climbs gingerly into the bright yellow Woking Bustler.
She is on her way to a daycare centre together with four other elderly passengers, each picked up from home by a long-serving driver, John McDonald, who patiently helps them board.
