‘We are losing money’: companies in Apple’s repair program say they can’t compete with tech giant

One repairer said Apple had not processed about 80 credits since June 2022 and that the delay made it less viable to order parts upfront. Photograph: Flickr

Companies in Apple’s third-party repair program say delays in the process and high pricing for parts make it almost impossible to compete with the juggernaut.

In 2021 Apple, under pressure from a Productivity Commission review on the “right to repair”, launched its independent repair provider program in Australia. It was trumpeted as a way for small companies to compete with Apple to repair their products – such as the iPhone – using Apple tools and spare parts.