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Politics

Andrew Brown

Watchdog urges human touch to veto aged care decisions

There's concerns an assessment system has led to unfair outcomes for people needing aged care. (Susie Dodds/AAP PHOTOS)

An algorithm determining levels of aged care support should be changed to allow for humans to override its decisions, a damning report has found.

The Commonwealth Ombudsman said the federal health department's assessment system for aged care services had led to unfair outcomes for residents and undermined public confidence in the system.

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