NatWest is one of six banks that has been told to overhaul the way it releases information to customers (Matt Crossick/PA)
(Picture: PA Wire)Metro Bank, Lloyds and NatWest are among six high street banks have broken rules about the way they provide information to customers prompting action from the Competition and Markets Authority (CMA).
The problems range from overcharging for overdrafts at Metro Bank to failure to keep up-to-date records about closed branches and cashpoints at NatWest. Lloyds had out-of-date information on part of its website about interest rates on overdrafts and also published incorrect service quality rankings. Metro Bank has pledged to refund the customers affected.
