The social landlords in England with the worst records of maladministration have been named by the housing ombudsman, who said failures were “deeply concerning” and that poor performance was “still at unacceptably high levels”.
Richard Blakeway, the ombudsman for England’s 4.4m social homes, concluded there was maladministration in 90% of the complaints cases brought to it by tenants of Golding Homes, which provides housing for more than 21,000 people across Kent, including in the case of a resident who complained for seven years about problems including damp and cold.
