A Washington couple claim they have been left shivering in the cold after struggling to regulate the heating in their home.
John and Janette Gray, of Oxclose, are awaiting a new boiler being fitted as part of an upgrade to their central heating system, but say in the meantime, their home is too cold for Janette, 59, who is in very poor health and has very limited mobility.
The couple, who have lived in their home since 1980 and bought it from Sunderland City Council in 2003, currently heat their home via the ageing Washington District Heating System, which is being decommissioned in the Oxclose and Albany areas of Washington. Gentoo, which owns the system, admitted that it was over 50 years old and "inefficient".
