Lower tier customers may have to wait longer to be put through to customer services, under planned changes at Lloyds
(Picture: Gareth Fuller/PA Wire)About 10 million customers of Lloyds Banking Group have received warnings of significant service changes, meaning some of them may experience a reduced service.
According to The Mail on Sunday, account holders might be placed in a tiered system depending on how profitable they are deemed to be. Customers who are judged to have the most financial value, for example, those who have used the banking group to buy the most goods and services – would receive better customer service from the bank.
