My wife, who is disabled, received a letter yesterday saying she should contact the government to find out if she is eligible for the warm home discount scheme.
We did this and she is. However, when they checked who the utilities account holder was, which is me, because it is not in her name, or a joint account, they said she is no longer eligible.
Since I work, and she doesn’t, and is incapable of signing her name or even talking at times, I had taken the easy option and set up the utilities accounts in my name, never thinking it could cause a problem.
This seems unfair, and since it is backdated to August, changing the account details would not help. My wife is on the “priority services register” for all utilities so the energy provider knows we live together at the same address.
SJ, Shoreham-by-Sea
